Returns Policy & Warranty

Return Policy

Return Window

Our entire focus is on providing our customers with the best the vape industry has to offer. We conduct intensive research on the hardware products we choose to showcase on Since most of the hardware devices are mass-manufactured in China, some might arrive DOA (dead on arrival). In order to address this issue, we offer a 30-day return policy which starts the day you receive your package. Please test your products upon arrival because the 30-day period starts as soon as the package is marked as delivered through Canada Post. This would apply to unopened products as well regardless if they are still sealed.

For warranty returns please refer to the warranty section below.

Once the 30 day return period has ended we will do our best to troubleshoot your products and use our experience to address the situation. We absolutely value your business and appreciate your cooperation.

Unfortunately, there are certain products that constitute a final-sale without any exceptions. These items are E-liquid, Coils, Tanks, Drip Tips, Replacement Parts, Rebuildable supplies, certain accessories, etc.

Warranty Information

Our 30-day warranty policy begins the day your shipment has been delivered. This can be verified with Canada Post at any time through our records. Since there is an infinite number of situations that can arise when addressing warranty we are forced to stick to our policy and appreciate your cooperation. As a customer going through warranty/return you are responsible for all cost in shipping items back to We will be responsible for all costs in shipping the items back to the customer. Shipping is an NRF (non-refundable fee).

What is covered by the Warranty:

  • Device auto-firing
  • Chip-set malfunction
  • Charging port issues
  • Screen issues
  • Battery issues

What is NOT covered by the Warranty:

E-liquid, Tanks, RTA (rebuildable tank atomizer), RDA (rebuildable dripping atomizer), batteries, chargers, mechanical mods, drip tips, pre-built coils or tank coils

Failure or damage caused by improper use (water damage, juice leaking, fire damage, etc)

Leaky tanks are not covered by warranty

Loss or damage due to loss

Stripped or damaged 510 threading on the device or tank

Failure or damage as a result of excessive force such as dropping or abuse

Damage to the finish (cosmetics)

Defects caused by normal wear and tear or otherwise due to the normal ageing of the product.

Items outside of our warranty policy period

Products without their original packaging (which includes the serial #)

After reading this if your issue is still covered under warranty please fill out the Return Authorization Form.